Dreamforce 2025 was a big moment for the Salesforce Admin community, and Admin Keynote Day stood out as one of the most talked-about sessions. If you missed the keynote or want a clear breakdown of what really matters, this article covers the most important updates every admin should understand.
This year’s announcements focused on one clear idea: admins are central to the agentic enterprise. Salesforce introduced new tools, platforms, and experiences designed to help admins build, manage, and secure AI-powered workflows without changing how they already work.
Let’s walk through the seven most important admin announcements from Dreamforce 2025.
Admins Are Powering the Agentic Enterprise
The keynote opened with a strong message for Salesforce Admins. Admins are not being replaced by AI. Instead, they are the foundation that makes AI agents useful and reliable.
The skills admins already have—data management, analytics, security, and user enablement—are exactly what organizations need to run AI-driven systems. Salesforce made it clear that there is no need to relearn everything. Admins already have the right foundation to support the agentic enterprise.
Agentforce 360 Brings Everything Together
One of the biggest announcements was Agentforce 360, Salesforce’s new platform for building and managing AI agents. It is designed to help businesses create agents that can reason, take action, and work alongside humans.
Agentforce 360 connects four major parts of the Salesforce ecosystem. The Agentforce Platform provides the core tools, including Agentforce Builder and Agentforce Voice. Data 360, powered by Data Cloud, gives agents real-time context and meaning. Customer 360 apps supply business logic and workflows. Slack acts as the collaboration space where humans and agents work together.
This setup allows admins to create AI agents using existing Salesforce data and processes, without rebuilding everything from scratch.
Build AI Agents Using Natural Language
Agentforce Builder was created with admins in mind. Instead of complex configuration screens, admins can design and manage AI agents using plain language.
Admins can write or adjust agent logic in simple terms, test real interactions instantly, and move between document-style, low-code, or script-based views. This flexibility makes it easier for admins with different comfort levels to work with AI.
The focus here is simplicity. AI agent creation feels more like guiding behavior than configuring systems.
Agentforce Voice Changes Customer Conversations
Agentforce Voice brings a more natural experience to voice-based interactions. Instead of traditional IVR systems, customers can speak naturally and get real responses.
The voice agent can access Salesforce records, trigger automations, and update data in real time. All actions are tracked through Data 360, which ensures transparency and governance.
For admins, this means voice interactions can now be managed with the same control and visibility as other Salesforce processes.
Smarter Setup with Agentforce for Setup
Setup has always been one of the most time-consuming areas for admins. Agentforce for Setup aims to simplify this by allowing admins to ask setup-related questions in natural language.
Admins can ask whether a user has access to an object, request a flow to be created, or understand what an automation is doing. The Setup agent can explain, recommend best practices, and even build components directly.
During the keynote demo, an entire custom object, flow, and approval process were created through conversation. This shows how setup tasks can become faster and more intuitive.
Security Becomes Easier to Manage
Security is critical but often complex. Salesforce introduced a smarter setup experience where admins can troubleshoot permissions conversationally.
Admins can identify which permission set grants access, assign it to a user, and confirm changes in one continuous flow. Security Center and Shield now also include Agentforce-powered insights that highlight risky settings and compliance concerns.
This helps admins stay proactive instead of reactive when managing org security.
Slack Becomes the Center of the Agentic Enterprise
Slack is no longer just a messaging tool. Salesforce positioned Slack as the main workspace where humans and AI agents collaborate.
Admins saw demos where AI assistants handled tasks like booking resources, generating contracts, and pulling Salesforce data directly inside Slack. Personal assistants like Slackbot can summarize meetings, create documents, and surface records without switching tools.
For admins, this means workflows move closer to where teams already work.
Summary
Dreamforce 2025 made one thing clear: Salesforce is not replacing admins with AI—it is strengthening their role. The announcements around Agentforce 360, Agentforce for Setup, improved security tools, and deeper Slack integration show how admins are being given smarter, more intuitive ways to manage AI-driven environments.
iBirds Software Services, we see these updates as a major step toward simpler setup, better security control, and more natural workflows for Salesforce Admins. By using conversational tools and AI-assisted setup features, admins can focus less on manual configuration and more on delivering real business value.
As Salesforce continues to move toward an agentic enterprise, organizations working with iBirds Software Services can stay ahead by adopting these changes early and building admin-led AI strategies that are scalable, secure, and future-ready.
FAQs for dreamforce 2025
Q.What were the main Salesforce Admin announcements at Dreamforce 2025?
The main announcements included Agentforce 360, Agentforce Builder, Agentforce Voice, smarter Setup tools, improved security management, and deeper Slack integration.
Q.What is Agentforce 360 in Salesforce?
Agentforce 360 is a platform that helps admins build and manage AI agents using Salesforce data, workflows, and tools like Slack and Data Cloud.
Q.Do Salesforce Admins need coding skills for Agentforce?
No. Agentforce Builder allows admins to create and manage AI agents using natural language and low-code tools.
Q.How does Agentforce help with Salesforce Setup?
Agentforce for Setup lets admins ask setup questions in plain language, create flows, manage permissions, and get explanations without manual navigation.
Q.Is Slack now required for Salesforce AI features?
Slack is not required, but it plays a central role as a workspace where humans and AI agents collaborate efficiently.