Our Salesforce Service Cloud Implementation Services

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Salesforce Service Cloud Consulting

We help businesses choose the optimal Service Cloud solution design, tool set, and roadmap as a preferred Salesforce cloud service provider. Certified Salesforce Service Cloud Consultants from iBirds evaluate implementation risks prior to the actual roll-out and match the company's key performance indicators (KPIs) to the service objectives. Our team of qualified Salesforce specialists creates the best plan to integrate the product into your company's ecosystem and suggests the best Salesforce Service Cloud deployment option.

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Service Analytics

We assist businesses in integrating predictive analytics into their service procedures to increase customer happiness and staff productivity. Our Salesforce Service Cloud Analytics installations prioritize customer requests for quicker resolution of product and customer concerns. By using service analytics, we can reduce data risks and enable support agents to close service tickets more quickly by providing them with predictive insights..

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Salesforce Service Cloud Implementation

Salesforce Service Cloud adoption necessitates a proper start, regardless of the size of the organization. Our Salesforce Certified Service Cloud consultants implement a range of Service Cloud components, such as Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more, with a wealth of experience across Salesforce Service Cloud features and capabilities.

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Salesforce Service Cloud Integration

iBirds Salesforce Service Cloud integration services help you get the most out of your systems by fostering a highly collaborative and communicative service ecosystem that produces a remarkable client experience. In order to save the average time to resolve problems, we, as Salesforce cloud service providers, enable a smooth interface of Service Cloud instances with Sales Cloud, Marketing Cloud, and communities. This allows support agents to participate in discussions, investigate novel approaches to providing support, and crowdsource assistance.

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Salesforce Service Cloud Customization

As your Salesforce Service Cloud implementation partner, iBirds can help you take use of Salesforce Service Cloud's customization capabilities to provide a flawless client experience. Customization is one of the platform's key features. According to their particular needs, our Salesforce Service Cloud Consultants enable our clients to utilize Lightning and Classic Service Cloud Consoles by assisting Support Managers in customizing accounts and contacts, making unique email templates and reports, and setting up unique dashboards.

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Salesforce Service Cloud Support & Training

With the help of our Salesforce care Cloud training and support services, businesses can consistently provide more responsive and effective customer care. Our Salesforce Service Cloud support experts ensure that all Service Cloud components are always updated and optimized to their maximum potential . For our clients, we also provide team-building activities and training so they may be well-equipped with the newest tools and best practices.

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Salesforce Service Cloud Customization

As your Salesforce Service Cloud implementation partner, iBirds can help you take use of Salesforce Service Cloud's customization capabilities to provide a flawless client experience. Customization is one of the platform's key features. According to their particular needs, our Salesforce Service Cloud Consultants enable our clients to utilize Lightning and Classic Service Cloud Consoles by assisting Support Managers in customizing accounts and contacts, making unique email templates and reports, and setting up unique dashboards.

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With the help of our Salesforce care Cloud training and support services, businesses can consistently provide more responsive and effective customer care. Our Salesforce Service Cloud support experts ensure that all Service Cloud components are always updated and optimized to their maximum potential . For our clients, we also provide team-building activities and training so they may be well-equipped with the newest tools and best practices.

Effective Customer Service and Multichannel Support Can Increase Agent Productivity and Improve Customer Satisfaction Powered by Cloud Services for Salesforce from iBirds

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Provide Excellent Customer support:

Deliver real-time, data-driven, hyper-personalized customer support with simple, robust, and off-the-shelf functions that are centered around the service team.

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A 360° View of the Entire Customer Journey:

A Complete Perspective on the Customer Journey: Monitor the customer journey from beginning to end, keeping an eye on KPIs, the customer service team, and future needs analysis.

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Empowered Clients:

Provide your clients with access to an interactive knowledge base where they may ask questions and receive prompt, automated responses.

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Improved Productivity of the Service Team:

Support agents' automated workflows lessen their workload while enhancing productivity thanks to managed workflows.

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Work on Any Device, Anywhere, Anytime:

With the help of a cloud-based app, the customer support crew may work on any device, from any location, at any time.

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Seamless Information Sharing:

The ability to share data easily between departments and staff members makes sure that all exchanges run smoothly.

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Empowered Clients:

Provide your clients with access to an interactive knowledge base where they may ask questions and receive prompt, automated responses.

image

Work on Any Device, Anywhere, Anytime:

With the help of a cloud-based app, the customer support crew may work on any device, from any location, at any time.

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Improved Productivity of the Service Team:

Support agents' automated workflows lessen their workload while enhancing productivity thanks to managed workflows.

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Seamless Information Sharing:

The ability to share data easily between departments and staff members makes sure that all exchanges run smoothly.