Pups Pet Club Case Studies

iBirds Software Services Pvt. Ltd. > Pups Pet Club Case Studies
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About Pups Pet Club

Pups Pet Club is a premier pet care provider in Chicago, offering a full range of services for dogs including daycare, boarding, grooming, training, veterinary care, and more. With multiple locations throughout the city, their mission is to deliver personalized, compassionate, and professional care for pets, giving pet parents peace of mind.

CRM and Customer Engagement Challenges

  • Fragmented and unorganized customer data
  • Lack of personalized communication and offers
  • Manual follow-ups and appointment reminders
  • Difficulty in tracking the complete customer journey
  • Customer retention issues due to no loyalty or referral programs
  • Limited reporting and analytics on customer behavior
  • Inefficient lead management and follow-ups
  • Scalability issues managing multiple locations without a centralized CRM system

Implementation by iBirds

  • REST APIs
  • Community creation
  • Lightening Web Components creation
  • VF Pages creation
  • Salesforce Integration with other APIs
  • Real Time Response
  • Conga Composer Integration
  • Apex

Technologies used in the implementations

  • Salesforce Cloud: Sales Cloud
  • VF Site, Experience Cloud
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