Effective Date: October 26, 2026
Last Updated: October 26, 2026
1. Introduction
Welcome to Visit Force, developed, owned, and operated by iBirds Software Services Pvt. Ltd.
This Privacy Policy describes how we collect, use, process, and protect your information when you access and use our mobile application. Visit Force is an enterprise-grade field force automation and visit tracking application designed to integrate directly with your organization’s Salesforce CRM instance.
By installing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
A. Location Information (Precise and Approximate)
What We Collect:
Precise GPS coordinates and approximate network-derived location data.
Why We Collect It:
- To verify check-in and check-out events at customer, store, and dealer locations.
- To calculate travel distances, route efficiency, and travel allowances during active journey tracking using the Start Journey feature.
- To assist field representatives with real-time route visualization through Google Maps.
Background Location Access:
When you initiate an active work journey through the Start Journey feature, the App may collect location data in the background, even when the App is closed or minimized, to accurately record your business travel route. You can start and stop journey tracking at any time from within the App.
No Advertising:
Your location data is synchronized strictly with your company’s authorized Salesforce backend. We never sell or share location data with third-party advertising networks.
B. Camera and Photos
What We Collect:
Images captured using your device’s camera or selected from your device’s photo gallery.
Why We Collect It:
To enable field representatives to attach photographic evidence, such as storefront photos, stock audits, merchandising displays, or signed proof-of-visit forms, to specific visit records.
Access Control:
The App accesses your camera and photo gallery only with your explicit permission when you initiate a photo upload.
C. Personal and Profile Information
What We Collect:
- Full name
- Corporate email address
- Contact phone number
- Unique Salesforce User ID (005…)
Why We Collect It:
To authenticate your session through Salesforce OAuth 2.0 PKCE, maintain session security, assign daily visit plans, and display profile details.
D. Device Identifiers and Push Notification Data
What We Collect:
- Unique device identifier (Device UUID)
- Device model
- Operating system version
- Battery status
- Network connectivity status
- Firebase Cloud Messaging (FCM) push tokens
Why We Collect It:
To deliver real-time notifications about newly assigned visit plans, route updates, and manager alerts, as well as to facilitate reliable offline data synchronization.
3. How We Use Your Information
We use the information collected strictly for legitimate business and operational purposes, including:
- Authenticating your identity securely against your organization’s Salesforce environment.
- Managing visit schedules, client meetings, and field operations.
- Calculating business travel distances and visit completion metrics.
- Enabling offline visit logging and seamless synchronization when connectivity is restored.
- Providing technical troubleshooting, app performance optimization, and customer support.
We do not sell, rent, or trade personal or business data to third parties or data brokers.
4. Third-Party Services and Integrations
The App integrates with the following enterprise service providers:
Salesforce.com
Used as the central CRM database and authentication provider through OAuth 2.0 PKCE. Visit records, photos, and user details are transmitted directly to your organization’s Salesforce instance.
Google Maps Platform
Used for map rendering, address geocoding, and route navigation.
Google Firebase Cloud Messaging (FCM)
Used to transmit transactional push notifications and visit updates.
5. Data Security and Storage
Encryption in Transit:
All communications between the mobile application and backend services, including Salesforce and Google APIs, are encrypted using industry-standard HTTPS/TLS (Transport Layer Security 1.2/1.3).
On-Device Storage:
Sensitive session tokens and credentials are encrypted using hardware-backed security features on your device, including Android Keystore and EncryptedSharedPreferences.
6. Data Retention and Account Deletion
Data Retention
Information captured through the App is stored directly within your organization’s Salesforce environment and retained in accordance with your organization’s enterprise data retention policies and contractual agreements.
Account and Data Deletion Requests
Users who wish to delete their accounts or request the removal of their personal data can:
- Contact their organization’s internal Salesforce System Administrator.
- Submit a formal request directly to our support team at [email protected].
- Submit an online deletion request through our public request form.
Requests are reviewed and processed within 15 to 30 business days, in coordination with your organization’s administrative guidelines.
7. Children’s Privacy
Visit Force is an enterprise business productivity application intended solely for workplace use by authorized personnel. It is not designed for or marketed to individuals under the age of 18.
We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements to our application or changes in regulatory requirements.
Any updated policy will be published on this page with a revised Last Updated date.
9. Contact Us
For inquiries, feedback, or requests regarding this Privacy Policy or your data privacy, please contact us:
Company: iBirds Software Services Pvt. Ltd.
Website: https://www.ibirdsservices.com/
Email: [email protected]
Corporate Address: iBirds Software Services Pvt. Ltd., India